eBill Makes Everyday Payments Easier

According to the latest results, 79% of residents aged 18 and older are familiar with eBill, with 59% already using digital invoices actively. eBill is particularly widespread among people aged 40 to 64: 89% of this age group say they are familiar with this payment method, and 70% use eBill. There is even more potential among younger and older individuals. Among those aged 18 to 39, 82% are familiar with eBill, and 62% use it. Among people aged 65 and older, awareness stands at 58%, while usage is only at 33%.

The results show differences in awareness and use of eBill between women and men. While 84% of men say they are familiar with eBill, only 75% of women say the same. In addition, 65% of men use eBill, compared with 52% of women. This presents an opportunity to raise awareness of eBill and its specific benefits among women in a more targeted way.

Existing users clearly confirm the benefits of eBill. 76% particularly appreciate that eBill makes paying invoices fast, easy, and convenient. 75% cite the reduction in paper invoices as a benefit, while 68% point to the reduced effort.

Peace of mind has become significantly more important. In 2026, 64% of users said that eBill helped them worry less about invoices, payment deadlines and reminders. This represents an increase of 17 percentage points compared to the 2024 survey.

Satisfaction with eBill remains correspondingly high. On a scale of 1 (very dissatisfied) to 10 (very satisfied), eBill achieves an average score of 8.6. Specifically, 63% of users are very satisfied and a further 27% are fairly satisfied. Satisfaction is particularly high among people who use eBill frequently. Of the users who pay more than five invoices per month via eBill, 71% are very satisfied.