Recent Study Shows: eBill Increasingly Popular

According to a recent study, eBill invoice is becoming increasingly popular in Switzerland. All this is due to the fact that more and more people know about eBill, use it and are convinced of its benefits.

Published at: 24 Jul 2023
Business unit: Banking Services

According to the latest survey results (as of June 2023) from the gfs.bern research institute, 91% of respondents who use online banking are now familiar with eBill.

According to 76% of respondents, convenience as the main advantage of eBill: Paying invoices is fast, easy and convenient. Sustainability also remains important: 69% see the reduction of paper invoices as another major advantage, and 48% see it as beneficial to the environment.

Overall, eBill users’ satisfaction has increased significantly. More than half of the users are very satisfied with eBill (rating it 9 to 10 on a scale of 1 to 10). Compared to last year’s survey, this represents an increase of 11 percentage points. So-called “power users” (people who pay five or more invoices per month with eBill) are particularly satisfied. They rate eBill 10 out of 10.